1. Data Controller<\/p>\n\n
This Privacy Policy governs the processing of personal data collected in connection with the sale of electronic tickets and event management organized under the ACH\u00c9 brand.<\/p>\n\n
The data controller is:<\/p>\n\n
Orlando Alberto Rodriguez Franco<\/p>\n\n
BCE No.: 1039.570.972<\/p>\n\n
Contact address: Rue des Bougainvill\u00e9es 5, 1080 Molenbeek-Saint-Jean, Brussels, Belgium<\/p>\n\n
Contact email address: ache.belgium@gmail.com<\/p>\n\n
ACH\u00c9 commits to processing personal data lawfully, transparently, securely, and limited to the purposes necessary for organizing its events.<\/p>\n\n
2. Personal Data Collected<\/p>\n\n
In connection with the sale of electronic tickets, ACH\u00c9 may collect the following personal data:<\/p>\n\n
\u2013 Last Name.<\/p>\n\n
\u2013 First Name.<\/p>\n\n
\u2013 Email address.<\/p>\n\n
\u2013 Information related to the reservation or purchase of the ticket.<\/p>\n\n
\u2013 Order number, ticket reference, or purchase confirmation.<\/p>\n\n
\u2013 Information necessary for managing event access.<\/p>\n\n
\u2013 Billing data, only when necessary or requested.<\/p>\n\n
\u2013 Minimal technical information required to ensure the proper functioning of the sales, payment, and communication system.<\/p>\n\n
ACH\u00c9 does not collect sensitive data such as racial origin, political opinions, religion, medical data, or biometric information in the ordinary course of ticket sales.<\/p>\n\n
3. Purposes of Processing<\/p>\n\n
Personal data collected is used only for specific, legitimate, and necessary purposes.<\/p>\n\n
ACH\u00c9 uses personal data to:<\/p>\n\n
\u2013 Manage ticket purchases or reservations.<\/p>\n\n
\u2013 Issue and send the electronic ticket to the buyer.<\/p>\n\n
\u2013 Confirm event access.<\/p>\n\n
\u2013 Communicate important event-related information, such as schedule changes, venue changes, access instructions, security measures, postponement, or cancellation.<\/p>\n\n
\u2013 Manage incidents related to purchase, payment, ticket, or event participation.<\/p>\n\n
\u2013 Comply with accounting, tax, and legal obligations applicable in Belgium.<\/p>\n\n
\u2013 Protect event security, prevent fraud, abuse, or misuse of the sales system.<\/p>\n\n
\u2013 Send commercial communications regarding future ACH\u00c9 events only when there is prior user consent or a valid legal basis.<\/p>\n\n
ACH\u00c9 will not use personal data for purposes incompatible with those listed above.<\/p>\n\n
4. Legal Basis for Processing<\/p>\n\n
The processing of personal data is based on one or more of the following legal bases:<\/p>\n\n
a. Contract Performance <\/p>\n\n
Processing is necessary to manage ticket purchases, issue electronic tickets, and allow event access.<\/p>\n\n
Without this data, ACH\u00c9 cannot properly process the reservation or deliver the ticket to the buyer.<\/p>\n\n
b. Compliance with Legal Obligations <\/p>\n\n
Certain data may be retained to comply with tax, accounting, or administrative obligations applicable in Belgium.<\/p>\n\n
c. Legitimate Interest <\/p>\n\n
ACH\u00c9 may process certain data to ensure the security of the sales system, prevent fraud, resolve incidents, protect its rights, and ensure the smooth running of the event.<\/p>\n\n
d. Consent <\/p>\n\n
When ACH\u00c9 uses data to send commercial communications, newsletters, promotions, or announcements of future events that are not strictly necessary for managing a purchase, user consent will be requested where appropriate.<\/p>\n\n
The user may withdraw their consent at any time.<\/p>\n\n
5. Disclosure of Data to Third Parties<\/p>\n\n
ACH\u00c9 does not sell, rent, or transfer personal data to third parties for commercial purposes.<\/p>\n\n
However, certain data may be processed by technical service providers strictly necessary for the provision of the service, such as:<\/p>\n\n
\u2013 Web hosting providers.<\/p>\n\n
\u2013 Ticket sales platforms.<\/p>\n\n
\u2013 Payment gateways or services.<\/p>\n\n
\u2013 Email sending tools.<\/p>\n\n
\u2013 Technical maintenance, security, or website administration services.<\/p>\n\n
\u2013 Accounting or tax advisors, when necessary to comply with legal obligations.<\/p>\n\n
These third parties may only process data to the extent necessary to provide their services and must comply with applicable data protection obligations.<\/p>\n\n
6. Payments<\/p>\n\n
When payment for a ticket is made via an external payment gateway, ACH\u00c9 does not directly retain the buyer’s full credit card data.<\/p>\n\n
Payments are processed by specialized providers, who apply their own security measures and privacy policies.<\/p>\n\n
The user must also consult the terms and privacy policies of the payment provider used at the time of purchase.<\/p>\n\n
7. Data Retention<\/p>\n\n
Personal data is retained only for the period necessary to fulfill the purposes for which it was collected.<\/p>\n\n
Generally:<\/p>\n\n
\u2013 Data related to the purchase and issuance of tickets is retained for the period necessary to manage the event, resolve incidents, and handle any claims.<\/p>\n\n
\u2013 Data necessary for accounting or tax obligations is retained for the period required by applicable Belgian legislation.<\/p>\n\n
\u2013 Data used for commercial communications is retained until the user withdraws their consent or requests not to receive these communications anymore.<\/p>\n\n
\u2013 Data that is no longer necessary will be deleted, anonymized, or blocked in accordance with applicable legal obligations.<\/p>\n\n
8. Data Security<\/p>\n\n
ACH\u00c9 implements reasonable and appropriate measures to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction.<\/p>\n\n
These measures may include:<\/p>\n\n
\u2013 Limited data access.<\/p>\n\n
\u2013 Use of secure technical tools.<\/p>\n\n
\u2013 Account protection with passwords.<\/p>\n\n
\u2013 Restriction of processing to individuals or providers who genuinely need it.<\/p>\n\n
\u2013 Maintenance and updating of systems used for ticket sales and communication.<\/p>\n\n
Although ACH\u00c9 implements security measures, no digital system can guarantee absolute security. In the event of a relevant incident likely to affect user rights, ACH\u00c9 will take the necessary measures in accordance with applicable regulations. <\/p>\n\n
9. User Rights<\/p>\n\n
In accordance with the General Data Protection Regulation, the user may exercise the following rights:<\/p>\n\n
\u2013 Right to access their personal data.<\/p>\n\n
\u2013 Right to rectification of inaccurate or incomplete data.<\/p>\n\n
\u2013 Right to erasure of data when it is no longer necessary or when there is a legal basis to request its deletion.<\/p>\n\n
\u2013 Right to restriction of processing.<\/p>\n\n
\u2013 Right to object to processing in certain cases.<\/p>\n\n
\u2013 Right to data portability where applicable.<\/p>\n\n
\u2013 Right to withdraw consent at any time, when processing is based on consent.<\/p>\n\n
To exercise these rights, the user can send a request to:<\/p>\n\n
info@ache-officiel.com<\/p>\n\n
ACH\u00c9 may request reasonable additional information to verify the applicant’s identity before responding to the request.<\/p>\n\n
10. Complaint to the Competent Authority<\/p>\n\n
If the user believes their personal data has not been processed correctly, they can first contact ACH\u00c9 to try to resolve the situation.<\/p>\n\n
The user also has the right to file a complaint with the competent authority in Belgium:<\/p>\n\n
Data Protection Authority \/ Gegevensbeschermingsautoriteit<\/p>\n\n
Website: www.autoriteprotectiondonnees.be<\/a><\/p>\n\n 11. Event Communications<\/p>\n\n The buyer agrees to receive communications strictly necessary for the proper management of the event, such as purchase confirmations, ticket delivery, schedule changes, access instructions, cancellations, or security information.<\/p>\n\n These communications are not considered marketing, as they are necessary for the provision of the purchased service.<\/p>\n\n 12. Commercial Communications<\/p>\n\n ACH\u00c9 may send information about future events, experiences, promotions, or brand news only when there is a valid legal basis to do so.<\/p>\n\n When processing is based on consent, the user may unsubscribe or withdraw their consent at any time.<\/p>\n\n 13. Changes to the Privacy Policy<\/p>\n\n ACH\u00c9 reserves the right to modify this Privacy Policy to adapt it to legal, technical, commercial, or organizational changes.<\/p>\n\n The applicable version will be the one published on the website or communicated to the user at the time of purchase.<\/p>\n\n 14. Contact<\/p>\n\n For any questions regarding this Privacy Policy or the processing of personal data, the user can contact ACH\u00c9 at:<\/p>\n\n info@ache-officiel.com<\/p>\n","protected":false},"excerpt":{"rendered":" 1. Data Controller This Privacy Policy governs the processing of personal data collected in connection with the sale of electronic tickets and event management organized under the ACH\u00c9 brand. The data controller is: Orlando Alberto Rodriguez Franco BCE No.: 1039.570.972 Contact address: Rue des Bougainvill\u00e9es 5, 1080 Molenbeek-Saint-Jean, Brussels, Belgium Contact email address: ache.belgium@gmail.com ACH\u00c9 … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-657","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/ache-officiel.com\/en\/wp-json\/wp\/v2\/pages\/657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ache-officiel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ache-officiel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ache-officiel.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ache-officiel.com\/en\/wp-json\/wp\/v2\/comments?post=657"}],"version-history":[{"count":3,"href":"https:\/\/ache-officiel.com\/en\/wp-json\/wp\/v2\/pages\/657\/revisions"}],"predecessor-version":[{"id":826,"href":"https:\/\/ache-officiel.com\/en\/wp-json\/wp\/v2\/pages\/657\/revisions\/826"}],"wp:attachment":[{"href":"https:\/\/ache-officiel.com\/en\/wp-json\/wp\/v2\/media?parent=657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}